Getting the best from Nrolled Home Services: A client’s guide to on-boarding

As cleaning and cooking, welcoming is an art.

Welcoming someone new into your home — whether for cleaning, cooking, organizing, or support — is always an adjustment. Even the best professionals need a moment to understand how you like things done.

At Nrolled, we make it easier to match skilled workers to your needs. But to get the most out of the service, your role in the on-boarding process matters too. This guide helps you set up each job for success — reducing misunderstandings, smoothing first encounters, and fostering respect on both sides. Here's a simple guide to help you orient Nrolled workers the right way.

1. Before the Job: Set Clear Expectations in the App

When booking or managing a service through the Nrolled app, take a few extra seconds to clarify what you’re expecting.

✅ Add Specific Notes to the Job Card - Mention any areas that need special attention (e.g., “focus on kitchen floor,” “prioritize bathroom sanitization,” “leave folded laundry on the bed”). The clearer you are, the better the outcome.

✅ Set Boundaries Early - Are there rooms off-limits? Products you don’t want used? Pets to avoid? Include those in your notes or discuss them when the worker arrives.

✅ Use the Check List Feature (coming soon) - If your job type includes a checklist, fill it out. If not, feel free to include one in your booking notes — workers appreciate direction.

2. At Arrival: Make a Proper Welcome

A friendly and clear first interaction makes a big difference.

👋 Greet the Worker - Even if you're rushing, take 1–2 minutes to welcome them, explain the layout, and walk through any priorities or quirks of your space.

🗺️ Give a Quick Tour (if needed) - Show where cleaning supplies, trash bags, or extra towels are located. If they’re using their own materials, let them know what’s available if needed.

🧾 Review the Checklist or Key Tasks - Point to what matters most to you. For example:

• “Please start in the kitchen, then do the floors.”

• “The baby sleeps in that room — no vacuuming there, please.”
  

3. Communication Throughout

Even seasoned professionals can't guess your preferences.

📱 Use In-App Messaging (if you're away) - You can send instructions or updates through the app. It’s especially useful if something changes or if the worker needs clarification.

💬 Offer Feedback Politely - If something isn't how you like it, it's okay to say so — just be respectful and specific. Try:

• “I noticed the floor was still a bit sticky. Could we go over it again next time?”

• “You did a great job with the bathroom. Let’s keep that as a weekly focus.”
  

4. Set Clear Limits & Permissions

Professionals appreciate boundaries being spelled out clearly.

🔒 Access & Security - Let them know which doors to lock, whether cameras are in use, or how to handle deliveries or guests if they arrive during the shift.

🧼 Supplies & Equipment - If you prefer that your own products or tools be used (e.g., eco-friendly cleaners), say so. If not, clarify what’s available and what’s off-limits.

🚫 Non-Work Requests - Workers are there for the tasks booked — if you want to add something (like meal prep, ironing, etc.), it should be added in the app for fairness and transparency.

5. After the Shift: Close the Loop

✅ Inspect the Work - If you’re home, do a quick check with the worker before they leave. This gives them a chance to adjust anything on the spot.

🌟 Leave a Review - Your review helps other clients — and helps the best workers get more jobs.

🔄 Rebook with Ease - If the worker met your expectations, you can favorite them in the app to request them again in the future.

Final Thoughts

On-boarding someone into your space — even temporarily — requires a blend of clarity, communication, and kindness. This guide is not about micromanaging. It's about aligning expectations and showing respect for the work being done. When both sides understand each other, the experience becomes not just productive — but positive. Let’s make home services smoother, together.