FAQ

a. Basic Company details - Name & Contact details b. Your work locations

a. If you cancel a job before 48 hrs of the start of the job, there is no cancellation fee. b. If you cancel within 48 hrs of the start of the job, the wages are non-refundable. All wages are passed directly to employees as compensation to clear up their schedules.

a. There is no commitment or fee to register for the Nrolled platform. You only pay for the services when you use them.

a. Our extensive recruitment process includes a resume review, interview and training to ensure the best and the brightest are selected. b. The employees also receive a bonus based on their performance rating, so they are well motivated to deliver quality. c. We continuously monitor the performance of the employees and promote their skill level based on delivery.

a. You decide the hourly wages you wish to pay for each skill set b. Please select the wages to match the skill level of the employee

a. Click on "Create a new job." b. Select the address, date and time c. You can select any skills from our database or add your own if you do not find a fit d. Tell us how many employees you need with that skill set and the wages you wish to pay them e. You can refine the date/time for each skill type using the edit button f. Once done, click on "Create a new job broadcast," and you are all set g. We will find the best fit for you based on the skills and the wages in the broadcast h. If you face any issues, please feel free to reach out to us at Care@Nrolled.com or our Toll-free number

a. Basic Personal & Contact details b. Profile photo c. Your resume demonstrates your experience and skills. d. Proof of identity & eligibility to work in Canada (Passport, PR Card, Visa) e. Any other relevant certificates (e.g. Food Safe, Smart Serve, etc.)

a. Nrolled provides on-demand jobs. You choose your own schedule and work location with no minimum requirements. b. Once you have accepted a job, we expect reliability and commitment from you. If you cancel the job at the last minute or do not show up without informing us, your account will be suspended.

a. Your rating is the average of your client reviews. b. As your bonus and training points depend on your rating, please request that the clients provide you with good reviews.

a. Payments are processed on a weekly basis every Tuesday via e-transfer. Please ensure you have set up the correct email id to receive payments and set up autopay deposit on your bank account. b. We do not provide T4/4A's, but you can get an annual report of all your work for ease of tax filing.

a. The days of finding and bidding for jobs are over. b. Based on your Skills, Availability and distance settings, we will shortlist jobs for you and send them via Push or SMS notifications. c. If you like the job, once you accept the job, you are in

a. Reliability & commitment are the two key pillars for Nrolled, and we expect adherence to them from our staff. You will be rewarded for the quality of your work and reliability. b. If you cancel a job before 48 hrs of the start of the job, there is no cancellation fee. c. If you cancel within 6 hrs to 48 hrs of the start of the job, a cancellation fee equivalent to 1 hour of your wage will be deducted. d. If you cancel in less than 6 hrs of the start of the job, a cancellation fee equivalent to 2 hours of your wage will be deducted. e. If you do not cancel and do not show up, your account will be suspended. f. Please reach out to Care@Nrolled.com or via WhatsApp on +1-905-247-665.

Depending on your admin settings, you may or may not have access to this page. The Dashboard is your one-stop labor cost tracking console where you can view all critical data and trends of your sales, labor costs, and variances split across time, companies, and departments. You can print this dashboard using the Print button or extract a summary via the Export button for further analysis.

Navigate to the Sales module. Click on the + sign to add a new event. Enter the following details: Event Name Date: Select the event date from the calendar. Location: Choose the event location. Sublocation: Choose the specific sublocation within the venue. Number of Guests: Enter the expected guest count. $/Guest: Input the cost per guest for budget allocation. Notes (Optional): Add any notes for the operations team. Review the details and click Save to create the event.

There are two ways to create a new event: The Sales team can create an event once a sale has been closed. The Operations team can create an event directly from planning. In both cases, you will see: A grey-colored event in the calendar. A grey text event in the planning table. Click on the event from the calendar or planning table to plan. Click Edit and modify the necessary details: Event Name Date Location Sublocation Number of Guests $/Guest Notes (Optional) Attach Files (Optional): Documents relevant to your event (e.g., BEO, planning schematics, paper sign-in sheets, captain's reports). Click Save. Based on your company settings, you will be provided with a budget estimate for staffing. Click on Source.

The Source screen allows you to adjust: Time: Adjust the start and end time for internal staff. Dress Code: Modify the dress code if needed. Staff Type: The system minimizes costs by prioritizing internal staff and allocating the rest to external sources. Adjust as necessary. Click Save. Click on Assign.

Adjust the following details: Select people from your internal staff list. Adjust the start and end times for individuals if required. Add any specific notes for the staff. Click Save (this only saves the schedule; job invitations have not been sent yet). Click Send Schedule when ready. A dropdown will appear to send the schedule to internal, external, or all staff. Events created through the workforce tool will also appear on the mobile app. You can track staff fulfillment via: App: New & Upcoming section in the Jobs tab. Workforce Tool: Summary of jobs filled in the calendar or planning

If plans change, go to Plan and update staffing. To reduce staff: Click the - sign on the person to remove internal staff. Reduce the number of external staff in their row. To increase staff: Click the + sign and select the person for internal staff. Increase the number of external staff in their row. Resend the schedule. Only impacted people will receive updates.

Workers can clock in using multiple methods: Designated tablet (requires worker ID). Mobile app (geo-fenced location). Supervisor clock-in via the app. Notes: Supervisors can monitor real-time clock-ins. Clock-in time is recorded as the later of job start time or actual clock-in. Workers may be automatically clocked out based on admin settings. Overtime/undertime recording options: If allowed, workers can edit their timesheets within 12 hours. Supervisors can edit timesheets before approval. Contact the care team for any timesheet issues after approval.

Workers have 12 hours post-job to review and edit their timesheets (if permitted). Supervisors must review and approve timesheets within 7 days; otherwise, approval is automatic. Approved timesheets will be available for HR payroll processing. Invoices will be accessible in the Planning tab for finance teams.

Depending on admin settings, access may be restricted. Provides an overview of total hours worked and scheduled. Filters allow sorting by department, skill, name, or employee ID. Extend date range to view data beyond one week.

Depending on admin settings, access may be restricted. Workforce is the central HR hub with staff details such as: Bio: Profile picture, short bio, and bio video. Personal: Gender, address. Professional: Worker type, hire date, worker ID. Financial: SIN number, bank details, payroll ID. Skills: Certifications, expertise level, hourly wages. Languages: Proficiency levels. Documents: CVs, IDs, work permits, licenses, police clearance (if required). Performance & Engagement: Summary of shifts, attendance, and gross earnings. Work History: Detailed shift history, earnings, and locations. Only HR has the authority to edit staff information.

Typically, only company admins have access. Key sections: Display Name: Adjust tool terminology based on industry. Company: Define hierarchy and sub-locations. $/Variable: Set labor cost benchmarks (e.g., cost per guest). Clock-in & Out: Choose if staff can clock in via mobile. Clock-Out: Auto clock-out staff at the scheduled end time. Worker Edit In/Out: Allow staff to edit clock-in/out within 12 hours. Department: Add company departments and assign heads. % Spend: Allocate labor costs by department. Schedulable: Set which departments have schedulable staff. Access Level: Control department head permissions. Skills: Map industry skills to departments. Variable/Skill: Set benchmarks for staffing needs. Planned Costs: Estimate internal and external staffing costs.